What personal data we collect and why we collect it
We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Collecting personal information
We may collect, store and use the following kinds of personal information:
(a) information that you provide to us when registering with our website (including your email address);
(b) information that you provide during a consultation (including your name, gender, date of birth, relationship status, interests and hobbies, and medical details);
(c) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
(d) information contained in or relating to any communication that you send to us or send through email our website (including the communication content and metadata associated with the communication); and
(e) any other personal information that you choose to share to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
Your contact information is stored in a third party website, MailChimp.com. You will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Using personal information
Personal information shared will be used for the purposes specified in this policy.
We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) supply to you services purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you email notifications that you have specifically requested;
(g) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(h) deal with enquiries and complaints made by or about you relating to our website;
(i) keep our website secure and prevent fraud;
(j) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through email or other messaging service).
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
All our website financial transactions are handled through a third party payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Disclosing personal information
We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
Retaining personal information
This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries through the use of third party services which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this section.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Visitor comments may be checked through an automated spam detection service.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We may use both types.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies, but blocking all cookies will have a negative impact upon the usability of many websites. You can delete cookies already stored on your computer after your visit.
If you leave a comment, the comment and its metadata are retained indefinitely and you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is ZA136130.
This website is owned and operated by Auro Partners Ltd. We are registered in England and Wales under registration number 7388898, and our registered office is at Apt 1743, Chynoweth House, Trevissome Park, Truro, TR4 8UN.
You can contact us by writing to the business address given above, by using our website contact form, or by email to info [[at]] perennialmind.com.
This document was created using a template from SEQ Legal (http://www.seqlegal.com).
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you also of changes to this policy by email.